Product Features
Getting The call Through No Matter What
• Feature
IP Office messaging solutions help ensure that business-critical calls get through and reach the right person, extension, or department every time. Callers can transfer out of a voice mailbox to speak with a receptionist or another employee, to receive immediate attention.
• Benefit
Callers receive a better level of service as they don't waste their time stuck on hold while someone tracks down an employee. This helps maintain good relationships with a customer, to close more sales and add to revenues.
24/7 Services
• Feature
Messaging provides a mechanism for employees to answer calls and pick up messages 24 hours a day, seven days a week, from virtually any location. A notification option can automatically alert an employee when there is a new message waiting for them. Integrated Messaging ensures that both voicemails and emails can be picked up remotely.
• Benefit
Customers can call whenever it's convenient for them and their calls will be handled professionally. Users, because they can be informed of waiting messages and can retrieve messages any time, from virtually anywhere, can be both productive and responsive.
Call Sreening
• Feature
An Automated Attendant makes it possible for callers to obtain routine information about a business e.g. hours of operation, directions to your location, etc. quickly and at any time.
• Benefit
Regardless of the size of the business, it can present a professional face to each and every call without having to have staff on hand 24 x7. Callers can receive the information they are looking for whenever they call, regardless of the time.
Resolving Sales-related issues
• Feature
IP Office messaging solutions offer employees the ability to screen calls
• Benefit
Employees can work more productively by being able to see who is calling without always having to interrupting important tasks to take a call that might be important. And employees don't have to stop what they are doing to answer calls and take messages for other employees.
Forwarding Messages
• Feature
Users can forward messages to other employees who have a 'need to know.' And mailing lists and broadcast features make it possible to create and distribute internal company messages, to disseminate information quickly and accurately.
• Benefit
Enables employees to communicate more efficiently with each other and improve collaboration.
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Resolving Sales-related issues
• Feature
Sales-related calls can be recorded and later replayed.
• Benefit
Recorded calls can be used as best practice examples during coaching sessions for training to improve employee performance. Call recording can be used to quickly clarify customer instructions, resolve disputes, and share valuable business intelligence with other parts of the organizations such as marketing and engineering.
IP Office Networked Messaging
• Feature
IP Office Networked Messaging allows an organization to create a single virtual messaging solution across multiple sites using a variety of Avaya messaging solutions.
• Benefit
Increasingly organizations are operating a number of different voicemail systems across a number of sites. In this situation it is important to be able to provide integrated operation between voicemail systems so that messages can be passed between systems and delivered to a user's mailbox seamlessly. Users can send, forward or receive messages from other users regardless of which office or which location they reside in.
Remote Administration
• Feature
With IP Office messaging users can manage their availability by changing phone diverts remotely or from the desktop.
• Benefit
Regardless of location, users can be accessible to customers. Only when unavailable, VoiceMail Pro will handle the call and alert you of any new messages. A caller therefore only needs to know a single number.
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